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Return Policy All sales are final, however we are happy to exchange items for another size or style (where appropriate), as we want your dog to be properly outfitted. Please arrange exchanges with us within 7 days of delivery. Email is the best way to contact us orders@houndsaroundtown.com but you may also phone us at 1-888-DOG-SITE You may return an item for exchange providing: the item is in new condition and has not been used. Please try on all items indoors and return all original display packaging along with your shipment. If exchanging dog coats please remove all dog hair with a lint brush or sticky roller device designed for this purpose. Packing tape will also remove dog hair. It is your responsibility to ship the return merchandise at your expense. If we ship your order and you refuse to accept or if an item is returned without proper authorization or in its original condition you will be charged the actual shipping charges each way. Please send all shipments to: Hounds Around Town Note to US Customers: Please send exchanges by regular mail and
not by courier to prevent extra duty charges. Also, if filling out
the paperwork for customs check off “returned goods”
for the description. |
