Return Policy

All sales are final, however we are happy to exchange items for another size or style (where appropriate), as we want your dog to be properly outfitted.

Please arrange exchanges with us within 7 days of delivery.

In order to obtain to arrange an exchange with us and to receive an RA# please order the new product from the site and choose “exchange” for your payment option. You will not be billed at this point, but instead we will contact you to make arrangements for the exchange and determine if credit or debit is required. You will be asked to specify what item you are exchanging. Please include the size as well as the name of the product. Please provide your original invoice number if you are able. If you don’t have that information just provide the date of your original order so we can look the information up.

If you have any difficulty with this process please contact us. Email is the best way to contact us orders@houndsaroundtown.com but you may also phone us at 1-888-DOG-SITE

You may return an item for exchange providing: the item is in new condition and has not been used. Please try on all items indoors and return all original display packaging along with your shipment.

If exchanging dog coats please remove all dog hair with a lint brush or sticky roller device designed for this purpose. Packing tape will also remove dog hair.

It is your responsibility to ship the return merchandise at your expense. If we ship your order and you refuse to accept or if an item is returned without proper authorization or in its original condition you will be charged the actual shipping charges (the low flat rate is a subsidizes rate by Hounds Around Town & not the actual shipping charge) each way.

Please send all shipments to:

Hounds Around Town
Suite 238, 3-644 Portland St.
Dartmouth, NS
B2W 2M3

Note to US Customers: Please send exchanges by regular mail and not by courier to prevent extra duty charges. Also, if filling out the paperwork for customs check off “returned goods” for the description.